Genuine customer satisfaction is at the core of everything we do, because without you, our customers, there is no MyRides. With this firmly in mind, we are constantly striving to not only improve our services, but also to build on the already excellent reputation that we have carved out for ourselves. Maintaining a good name is not enough on its own and can lead to lazy practices that stunt innovation and customer experience, which is why we are always looking for new ways to assess our performance and to find out if we are falling short of expectations in any way.
We encourage open communication and feedback, in a bid to understand where we can make appropriate improvements. It’s only by asking the right questions and giving you, our customers, access to easy contact systems that we can hope to gain a fuller understanding of the MyRides experience. We are pleased to say that our efforts have already won us a large number of repeat clients and, going forward, we would like to add you to them as well.
We want you to know that we think you should hold us accountable and to the highest standards possible. You should feel confident that when you call on us, we will arrive on time, with a clean and presentable vehicle, manned by a professional driver that will transport you safely and efficiently, to your chosen destination. Anything less is simply not acceptable.
Expect more from us. Tell us when we fall short, as well as when we exceed all of your expectations. Recommend us, based on your 100% satisfaction with our services.